Frequently Asked Questions
Everything about booking, hours, payment and the care we offer, so you know exactly what to expect before your visit.
Book a VisitFind out how to book, when we are available and where we can see you.
Book a VisitWe offer virtual urgent care visits and select in-home services for non-emergency healthcare concerns. Visit our services page for the current list.
Available care depends on your needs, your location, and whether the service is clinically appropriate.
View available appointments on the website scheduling calendar, or contact us for assistance.
If your preferred time is not listed, you may request an alternative appointment, subject to availability.
Our regular hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific time. Weekends are subject to availability.
All services are by appointment and subject to provider availability.
In-person visits require at least 4 hours notice before the scheduled appointment.
Cancellations made less than 4 hours before the appointment are subject to a fee equal to 50% of the scheduled service fee.
In-home services are available in Los Angeles and surrounding areas, subject to scheduling and travel availability. Please confirm your location when booking.
Virtual visits are available to patients physically located in California at the time of the appointment.
Yes, by request only and subject to provider availability. Please contact us to request a time. All after-hours appointments and calls require confirmation.
Know what you will pay and when, before any service begins.
No. Cash pay means you pay directly for your care. We accept all major credit cards, including Visa and American Express, as well as PayPal. Payment is due at the time of booking.
Please see our Services and Pricing page for current fees. Any applicable travel, after-hours, testing, or procedure charges will be explained before you agree to the service.
Remote virtual visits are listed at $129. Please confirm the applicable fee when booking.
All services are cash pay (self-pay). We do not bill insurance or submit insurance claims. Patients are responsible for the cost of their services whether or not they have health insurance.
We are not accepting Medicare patients at this time.
Reimbursement depends on your insurance plan and is not guaranteed. Contact your insurer before booking to confirm eligibility. We do not submit claims on your behalf.
